At Benfoactive, we’re committed to your satisfaction and well-being. We understand that sometimes a product might not meet your expectations, and we’ve established a hassle-free return policy to ensure a smooth experience.

30-Day Return Window: You have 30 days from the date of purchase to return any product that does not meet your satisfaction, given that it’s unopened, in its original condition, and has all the seals and packaging intact.

How to Initiate a Return:

  1. Contact Customer Service: Reach out to our customer support team via email at [email protected], providing your order number and the reason for the return.
  2. Receive Return Authorization: Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and instructions for returning your product.
  3. Ship the Product Back: Package the product securely and include any related accessories or documentation. Clearly write the RMA number on the outside of your return package. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

Refunds:

Upon receiving and inspecting the returned item, we will process your refund to the original payment method within 7-10 business days. Shipping charges are not refundable, except in cases where we have made a shipping error.

Exchanges:

If you wish to exchange a product, please follow the return process for the item you wish to return and place a new order for the item you wish to receive.

Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery to report the issue. We will arrange for the return and replacement of the damaged or incorrect item at no additional cost to you.

Non-Returnable Items:

Please note that certain items may not be returnable or may have specific return policies. This includes, but is not limited to, products sold as "final sale" or "clearance."

Contact Us:

For any questions or concerns regarding your return, please contact us at [email protected]. Our customer service team is here to help ensure your satisfaction with every purchase from Benfoactive.

Thank you for choosing Benfoactive for your health and wellness needs. We’re dedicated to providing you with high-quality products and a seamless shopping experience.

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